Kirim Cepat · Logistics
Delivery tracking and proof of delivery
- Result
- 3 hrs of manual work saved daily
- Timeline
- 6 weeks
- Services
- Mobile app, Workflow system
- Year
- 2025
The problem
Dispatch ran on phone calls. Customers called to ask where parcels were, and proof of delivery was a signature on paper.
What we built
- Driver app with route list, photo proof and offline mode
- Dispatch board with live driver positions
- Customer tracking link sent by WhatsApp
- Daily delivery report for each branch
What changed
- Three hours of manual dispatch work saved daily
- Customer calls about parcel status down by half
- Disputed deliveries resolved with photo evidence